For Your information
Terms & Conditions
All purchases made through the official website www.luludi.it are governed by the general conditions of sale indicated below, in accordance with the provisions of the civil code, by Legislative Decree n. 206/2005, the so-called Consumer Code, and by the privacy legislation, Legislative Decree. n. 196/2003, as amended by the EU General Data Protection Regulation – GDPR – n. 2016/679.
The terms of sale, delivery and payment are indicated in detail in the various sections of the website, moreover they are specifically reproposed during check-out, and they are to be considered as essential and integral conditions of the sale contract.
The conditions to be applied to each individual order are provided to the customer in detail on the website at the time of the order.
Any change to contractual conditions and/or promotions will be applied only when they will be published on the website and to sales subsequently concluded with the modalities specified from time to time.
All purchases made through the official website www.luludi.it concerning the available products and the relative prices indicated, constitute telematic contracts falling within the scope of the public offer, governed by art. 1336 of the civil code and following.
Every detail, method, option and / or limitation relating to purchases that can be made through this Site are expressly specified in these sale conditions, as well as in the summary that will be automatically sent to each buyer via e-mail to the e-mail address indicated, immediately after the conclusion of the purchase.
The essential characteristics of the products are described on the site within each product sheet. It should be noted that the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and monitor used.
PRODUCTS NOT AVAILABLE AND PURCHASE RESTRICTIONS
Luludi will be in any way responsible for the temporary or permanent unavailability of one or more products. In case of unavailability, even temporary, of the requested products, Luludi is committed to promptly inform the Customer in the manner provided by art. 54 of Legislative Decree. 206/2005 without charging the customer with the corresponding price or, in the case of advance payment, reimbursing the customer for the purchase if requested.
Payment can be settled, at Customer’s best convenience, in the following ways:
- Credit cards
- Bank transfer
In the event that the Customer has expressed a preference for the bank transfer method, the reference number of the purchase order must be indicated in the purpose of the transfer. Once the order and payment by bank transfer have been placed, Luludi will proceed with the order fulfillment only after the actual receipt of the relative payment.
If the payment is not credited to the company’s account within seven (7) working days after having placed the order, it will be canceled and, therefore, considered resolved pursuant to art. 1456 of the civil code.
If the sum relating to the purchase is only partially credited, Luludi will suspend the execution of the shipment of the goods until the full payment of the order and in any case, no later than seven (7) days from the partial crediting.
It should be noted that some banking institutions may charge commissions for bank transfer transactions which do not in any way concern the company Luludi.
Orders are effective and binding only by the moment when the entire purchase procedure is completed regularly. Otherwise, error messages will be visible on the Site screen which will invite the Customer to amend the incorrect data or to enter the missing ones. Luludi processes only orders completed in the correct manner and related to products expressly ordered by the Customer.
As soon as the purchase is completed with the modalities indicated in the previous articles, the Customer will receive the order confirmation placed by e-mail to his e-mail address indicated during the purchase. In this communication, the Customer will be able to view the summary of the products purchased, their prices and the general and particular conditions applicable to the order.
Orders are processed within different time frames based on location by the time the payment is actually credited. However, times can be determined differently depending on item customization; all orders are processed with express delivery. Order preparation of non-personalized items can take between 1-2 days maximum.
DELIVERY AND RETURNS
Delivery times are determined by the products preparation times, as indicated in the previous art. 10, and by the destination place.
Turin and its province: collection by hand from authorized points of sale.
National Express: 1 to 2 working days from courier pick-up
*with customization can take up maximum to 5 working days
EU Express: 2 to 3 working days from courier pick-up
*with customization can take up maximum to 7 working days
Switzerland and UK Express: it can take from 4 to 5 working days from courier pick-up & based on Customs
* with customization can take up maximum to 8 or 9 working days
Worldwide: from 5 to 15 working days from courier pick-up
*with customization the delivery time will increase accordingly to location
Personalized, Mediterranean category, B2B: 30 to 40 working days – from payment receipt.
Luludi will not be responsible for any delays due to the transport service or anomalies of the products not attributable to factory defects or improper handling of the products by the seller.
To protect customers, the Gerardo Sacco company invites you to refuse delivery or accept it with reserve in case the package is visibly damaged or has anomalies.
Any disputes related to the execution of the service may be raised, subject of revocation, within ten (10) days of delivery, by contacting the customer service of Luludi, showing pictures, at the address: email@example.com. Clearly, customized items cannot be returned [only if the rule above applies].
The presence of the Customer or his representative is required at the address indicated in the order for the delivery to be made. Luludi will also have the right to exclude the customer from subsequent purchases or to make the provision of the service subject to online payment.
RIGHT OF WITHDRAWAL/RETURN
This Regulation is based on the rules of the Consumer Code, Legislative Decree no. 206/2005.
Within fourteen (14) days from the date of delivery of the goods, the Customer has the right to withdraw from the contract, even partially in case of orders related to several products, without providing any reasons and with only the additional costs of returning/sending back the package, following return procedure.
The right to withdraw from the contract is not valid in the case of customized products.
Return procedure: contact customer service at firstname.lastname@example.org as stated below and you would have to send back the item at your expense.
The right of return cannot be exercised for customized products, pursuant to the provisions of art. 59 of the Consumer Code.
Luludi seriously guarantees compliance with the quality standards relating to each product.
As specified above, any liability relating to the bad condition of the products due to improper handling after the order delivery to the carrier is excluded.
Luludi disclaims any liability for direct or indirect, actual or potential damages, of any nature and in any form, resulting from the use of the company’s official website overall and / or the news, photos, images and information contained therein.
Luludi will proceed to the processing of the Customer’s personal data in full compliance with national and international privacy legislation, as specified in detail in the information in the “Privacy” section of the Site.
For any dispute that may arise in relation to the application, interpretation and execution of these general sale conditions, the Court of Italy will be absolutely competent.